Lydia Kronawetter
Biz Ops| People Experience | Strategy
Equal parts curious and collaborative, with a strong understanding of business, information technology, and customer-centred design
Originally earning my stripes in Customer Success Management for a software start-up, I caught the HTML-everything bug and progressed into Project Management. Since then, I have evolved into roles focused on Client Services, Design Thinking Facilitation and Business Development.
During my career, I have had the privilege to partner with New Zealand’s most established brands and emerging companies, bringing their ideas to life through the use of smart, customer-centred design and technology.
I am passionate about transforming the world we live in by integrating creativity, consultancy, technology and data to create impactful, commercially-successful customer experiences.
Recently relocated to the Netherlands, I am always open to meeting people excited by EdTech, Web3 and everything Chief of Staff related. Feel free to reach out to me for a coffee.
Professional Experience
Neople
Chief Operating Officer
September 2024 - Present
FeedbackFruits
Chief of Staff
April 2023 - September 2024
Head of Business Operations
January 2023 - April 2023
Microsoft
Education Industry Executive
March 2021 - October 2022
Account Executive
November 2022 - March 2021
Isobar
Client Experience Director
November 2019 - November 2022
Delivery & Client Services
February 2017 - November 2019
Shuttlerock
Customer Success & Implementation
March 2015 - February 2017
Key skills
Crafting a compelling narrative for stakeholders, customers and senior leaders
Understanding of SaaS, PaaS, technology platforms and services
Creation of customer acquisition and retention strategies
CX and design thinking methodologies and research
Product roadmap planning and management
Driving cross-functional, engaged teams
Sales pipeline management
Data-driven decision making
Agile sprint methodologies
Leadership with empathy
Career Highlights
Microsoft
Winner of the Microsoft Gold Club Award 2022 for extraordinary performance and business impact.
Microsoft
Finalist for Rising Star Category at the Women in ICT Awards 2022.
Microsoft
Closed significant software renewal deal for all of K-12 sector in with Ministry of Education New Zealand.
Isobar
Awarded Branded Mammoth Award for the person who best lives by Isobar's values most consistently.
Isobar
Managed a $1.5M+ PropTech SaaS product from inception to go-to-market.
Isobar
Client lead for high growth New Zealand startups such as Centrality, Ask Nicely, Halter and Serko.
Commitment to My Community
I am committed to fostering an inclusive workplace that respects difference and recognises this difference as a source of creativity, innovation and ultimately, potential.
Alongside my professional roles, I have been a member of Microsoft’s Maori and Pasifika ERG, leading our digital skilling for indigenous young people workstream, and a member of the LGBTQ+ GLEAM ERG, leading the internal events workstream. When at Isobar, I represented Isobar on the Dentsu Aegis Network NZ Diversity & Inclusion Council, was a member of the Dentsu 'Women in Leadership' working group, led our inaugural ShadowTech mentoring event for female school students to experience STEAM career pathways, and founded our community partnership programme with Manurewa High School's Business Academy.
References
“Lydia demonstrates an outstanding positive attitude, inclusive nature, and is forward thinking. She is a natural leader who understands her market and is passionate about constantly creating opportunities to empower her customers, partners and peers.
She has an ability to navigate complex scenarios, a natural leadership style, drive for excellence, passion and professionalism.
Lydia is energized by the success of others and consistently strives to create an inclusive and diverse work environment both internally and externally on a day to day basis.”
Emma Barrett
Public Sector Director, Microsoft New Zealand | LinkedIn
“Lydia is a highly motivated and driven professional with exceptional working and personal standards and has more depth than anyone I have worked with.
We worked together for four years and in that time Lydia grew to become one of our top performers, demonstrating her abilities to grow our clients’ businesses through our digital solutions while showing her strong understanding across the technical and design thinking landscape.
Lydia is one of the most dynamic people I have had the pleasure of working with. Her interests and view on the world shows depth of character and lateral thinking that is an asset to any employer looking for someone with both highly capable skills and can add value to any conversation.
Wherever Lydia goes she has impact and she is guaranteed to be a superstar on any team.”
Danika Paki
Former Head of Client Services, Isobar New Zealand | LinkedIn
“Lydia is a natural modern leader - she's inclusive, leads with purpose, is adaptive in fast-paced and changing conditions and she's passionate about identifying opportunities - for colleagues and clients alike. Most importantly, she leads by example and always prioritises doing over saying.”
Gavin Becker
Former Managing Director, Isobar New Zealand | LinkedIn
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